Student Systems Help Center

March 9, 2015

Troubleshooting SDB Login Issues

Common Problems Logging on

Message reading The password you have entered is invalid.

  • Double-check your password. Keynes passwords are not case-sensitive
  • Call 206.221.5000 to have someone in the UW Technology Service Center reset your password

Message reading This Usercode has been suspended.

  • Usercodes can be suspended for many reasons ranging from lack of use to security concerns
  • If you have questions or problems, call the UW Technology Service Center staff at 206.221.5000

Message reading Usercode may not be used for logon.

  • The usercode you have entered is a “secondary” or “Switch” usercode
  • Log on using your primary usercode
  • If you have questions or problems, call the UW Technology Service Center staff at 206.221.5000

Trouble entering a PRN (Pseudo-Random Number)

  • A PRN on an ENTRUST Token may only be used once. Hold the button down until the status bar fills the display with dashes then release
  • If it still won’t except a number it is possible that your token is out of sync. You can re-sync it at the Self Service page at: https://uwnetid.washington.edu/manage/?entrust
  • If you have questions or problems call the UW Technology Service Center staff at 206.221.5000